IMPORTANT: Please read carefully these Terms and Conditions ("Terms") as set out below. By registering an account ("Your Account") or ("Account"), you are deemed to have accepted and understood them.
We operate using the Toals Bookmakers brand (Toals) and trademarks pursuant to an agreement with Toals. This website is not operated by Toals..
Toals accounts, the sportsbook and casino are operated and provided by FSB Technology (UK) Limited, a company incorporated in England and Wales (company registration number: 6401555) whose registered office is 167 - 169 Great Portland Street, London W1W 5PF.
In these Terms and Conditions, FSB Technology (UK) Ltd shall be referred to as “FSB”, “us”, “we” or “our” and you are referred to as “you” or “your”.
FSB Technology (UK) Ltd is licensed by the Gambling Commission (licence 000-022201-R-305119-020) to provide these services to customers in Great Britain and Northern Ireland who are authorised to operate these parts of the website under licence from Toals.
FSB Technology (UK) Ltd is also the Merchant of Record for this website, meaning it processes all card payments from customers. It is therefore the organisation responsible for processing all payments, including both deposits and withdrawals.
The Sportsbook is licensed in Ireland by FSB Technology (UK) Ltd and is regulated under the Betting (Amendment) Act 2015 (Licence Number: 1013757).
Free bets or promotional awards of any kind cannot be withdrawn.
In the event you choose to withdraw funds from your account and have not carried out any financial activity, or if the financial activity on your account equates to a sum of less than 50% of the amount deposited by you, then we reserve the right to charge a processing fee of 5% of the requested withdrawal amount with a minimum charge of £3.00
"Financial activity" is defined by the placing of bets anywhere on this website (voided/cancelled bets to not count).
5.1 We realise that for some Customers gambling might become a serious problem and for such Customers we offer a self-exclusion option for a period from six months up to permanent exclusion, as per a Customer's request.
If you wish to self-exclude, please either contact Customer Services specifying the period you wish to be self-excluded for, or choose the "Self-Exclude" option found within your "My Account" section of this website. If you choose to contact Customer Services, kindly note that it may take up to 24h to process your request.
If you choose to contact Customer Services, kindly note that only upon a clear "self-exclusion" request will your account be suspended for the agreed time. Otherwise all accounts will be "closed" and can be reopened at any time upon a Customer's request. Please read through our Responsible Gaming guide for more information.
If a self exclusion has been requested by contacting the Customer Support, the account will be closed for 6 months unless explicitly stated otherwise. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months each.
5.2 FSB operates a number of brands and ‘white label’ brands under its licence from the Gambling Commission.
In the event that you self-exclude or have self-excluded on any of these brands, then the self-exclusion is applied across all of them.
The brands that currently operate under FSB’s licence along with brands that are no longer active but where you may have previously self-excluded at a time when they were, are listed here.
5.4 We will use all reasonable endeavours to ensure compliance with any self-exclusion. We implement reasonable checks and safeguards to ensure that whilst you are self-excluded you are not sent marketing material about gambling from us and you cannot access our services.
You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble with us, in particular where you have sought to circumvent a self-exclusion via additional accounts; or where you have changed any of the registration details (which would also include if you register an account by altering certain details).
All self-excluded individuals found to be either attempting or having perpetrated such acts to open an account that could not be practically stopped at the time will have any winnings forfeited and all bets voided.
The company treats such instances where an individual wilfully construes to subvert the account opening process having self-excluded extremely seriously and will take all necessary action including legal action to protect itself and the individual in order to mitigate harm.
We would urge anyone who believes they have a gambling problem to seek help from agencies such as:
And if you wish to self-exclude from all gambling companies licensed in Great Britain by the Gambling Commission who have signed up to the service, visit GAMSTOP.
5.5 Once you are self-excluded with GAMSTOP you will not be allowed to gamble with us until your GAMSTOP self-exclusion is no longer active, in accordance with GAMSTOP’s terms.
Your GAMSTOP self-exclusion may take a number of days in order to become active with us once you register with GAMSTOP - you should ensure that the details you use to register with GAMSTOP are the same as those details registered on your account with us.
Unless your details registered on your account with us match exactly the details you registered with GAMSTOP, your self-exclusion may not be active with us.
We implement reasonable checks and safeguards to ensure that whilst you are self-excluded via GAMSTOP you cannot access our services. Consequently, we cannot be held liable to you or any third party if you are able to continue to gamble on our website or mobile and tablet applications.
You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble or are able to gamble with us where:
- you have sought to circumvent a GAMSTOP self-exclusion via additional accounts;
- you have changed any of the registration details (which would also include if you open up an account with substantially the same information, albeit inputted into the registration form in a different way);
- if you continue to gamble with us between your self-exclusion registration with GAMSTOP and us receiving notification and applying such self-exclusion on our services;
- where you have registered a new account when the GAMSTOP service is unavailable, inaccessible or degraded for whatever reason;
- where you have sought to take advantage of the GAMSTOP service being unavailable, inaccessible or degraded; or
- for any other reason outside of our reasonable control, including where the operating systems utilised by GAMSTOP fail to properly and/or in a timely manner identify you and/or your online accounts as subject to self-exclusion when you attempt to use our services.
6.1 If you wish to close your account, you can withdraw any remaining funds and there is no further requirement to inform us. Should you want to close your account permanently please contact our Customer Services team, who will try to assist you with any issues or concerns you have, and if unsuccessful your account will be closed upon your confirmation. Please allow us up to 24 hours to process your request.
6.2 We reserve the right to decline a new customer or close an account without having to give a reason for doing so.
In addition to accepting these Conditions, you acknowledge and agree that the terms and conditions of www.Toals.com (“the Website”), ("Terms and Conditions") as amended by us from time to time at our discretion apply to all eventualities relating to Games not covered by these Conditions. The Terms and Conditions contain important provisions applicable to your use of the Casino Website including eligibility criteria requirements which apply to your use of the Website and the Casino Website.
Further, you acknowledge and agree to be bound by any additional rules which appear within a Game, including within a Game’s “Help” or “Game Info” tabs (“Rules”), including rules relating to minimum/maximum bets, maximum payouts, jackpots, disconnections and system malfunctions. The Rules may also contain instructions on how to play and the return-to-player (“RTP”).
Please familiarise yourself with these Conditions, the Terms and Conditions and the Rules before you use the Casino Website or play a Game. These Conditions represent a legally binding agreement between you and us. In the event you do not agree or do not understand any of the terms within, please discontinue your use of the Casino Website immediately. In the event of any inconsistency between these Conditions, the Terms and Conditions, or the Rules, unless otherwise stated, to the extent of the inconsistency, the Rules shall prevail, followed by these Conditions and followed thereafter by the Terms and Conditions.
You fully accept and agree that random number generator (“RNG”) software will determine all outcomes of Games on the Casino Website. In the event of a discrepancy between the results displayed on your computer and a Game’s records on our server, our records shall be regarded as definitive.
The Casino Website and Games thereon may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding Games and any bets placed on or via Games or the Casino Website. We reserve the right to cooperate with law enforcement and other regulatory authorities, in investigating claims of illegal activity on the Casino Website.
The above Terms and Conditions came into effect on the 4th September, 2020.